Our Senior Living Mission

Disclosures & Information

General Information for Oregon Consumers
Oregon law requires all long-term care senior living advisors conducting business in Oregon be registered with
the Department of Human Services (DHS). The law also mandates certain disclosure and advisories be made by
each advisor/agency. Accordingly, we disclose and advise the following:

Disclosures & Advisories: Description of WVRR Advisor Services to be Provided:
Advisors at WVRR will assist you and/or your designate(s) throughout the entire process of seeking available
long-term support services. Our services promise to be as in-depth and comprehensive as possible. We are
partnered with all levels of state licensed, in-home and facility-based care providers. When necessary, we will
assist you in facilitating outside professional services such as legal, financial, insurance, tax accounting, real
estate, home repair, moving assistance, etc. When appropriate, we will make available all options of various
state and federally-sponsored financial support programs such as Medicaid and the benefits offered to Ameri-
can Veterans and their spouses.

Our fundamental purpose is to educate, facilitate, guide and support. We will not place you with any services or
communities without your absolute voluntary consent. Our job is to eliminate the stress and confusion that
comes with difficult life transitions along with saving you time and money. We are here to provide you and/or
your designate(s) with the information and support needed to make the most efficient and safe decisions.

Privacy Policy:
Our clients understand and acknowledge that each transition situation is different and unique. We pledge to
maintain your privacy always sharing personal information on a “need to know” basis only. During our client
inquiry process, we will ask you for pertinent health information, your preferences and your available financial
resources. At no time will we ask you for any banking and investment account numbers. We collect only the
necessary information needed to make professional referrals.

Advisory: Advisors may not share or sell your personal and/or placement information to anyone or any organi-
zation without written approval from your designate.

Length of Contract: No binding client-advisor contract is established herein. We serve solely at our client's discretion. WVRR will represent you and/or your designate(s) for as long as necessary or until further notified our services are no longer required.

Advisory: Advisors may not continue contacting you and/or your designate(s) after being asked, in writing, to
cease and desist contact.

Referral Fees: There is no charge to you and/or your designate(s) for our advisory services. We are compensated by the providers we serve. When client’s needs are best served by providers we do not have contracts with we will place
our clients with those providers at no charge to you or your designate(s). WVRR is a state-registered Oregon
business in good standing. Each WVRR advisor is registered with Oregon’s Department of Human Services as
required by law.

Advisory: Admitting providers are prohibited from charging the client extra for using advisor services.
Limitations on Referrals: None.
Facility Ownership Interests: None

Advisory: Oregon state laws prohibits advisors (or their immediate) family members) from having any owner-
ship interest in the agencies and/or care facilities they represent.

Facility’s Complaint History: Interested consumers may visit https://Itclicensing.oregon.gov/

Oral Disclosures: Oral disclosures may be made if the referral agent makes an audio recording of the disclosure with  written and signed consent. Proof of oral or written disclosure will be retained and available to the Department.